In the following Terms and Conditions, any use of ‘we’, ‘our’ or ‘us’ or ‘URCUPS’ always refers to ‘URCUPS Pty Ltd’. Any use of ‘you’ or ‘your’ always refers to our customers.
We encourage you to read the following carefully. Once you engage with our service, you will be assumed to have read, understood and agreed to our Terms & Conditions and are therefore bound by them, always.
At URCUPS, we provide you with custom designed, unique and quality disposable cups, bowls, boxes, napkins, bags, trays, sleeves and other items made of paper or plastic. We create our beautiful items by sourcing the finest of natural materials, and pairing these with high levels of design skills, to produce personal brand items that you will love for years to come.
For more information on our products, materials or our design process, please contact us. We reserve the right to make modifications to our service at any time, without notice or consequence. Furthermore, we reserve the right to refuse service to any person that we deem as having misused our service or website or used it in an illegal manner or for an otherwise prohibited purpose.
To make an order for one of our available items, or to design customized items, we invite you to contact us. Our staff will assist you in finding or creating the personal branded items for your style and needs. In order, to complete your order, we require you to agree to our Terms and Conditions.
PRODUCTS AND DESIGN
We pride ourselves on the individuality of our products and designs. We display several design samples in our website, and we can also custom make any item to suit your style and taste. The design of any item that is an original design by URCUPS remains our property always. If we create a custom design for you, we simply grant you ownership of that piece. No rights to the design or technical drawings will transfer to the customer.
If you have selected a sample design from our website or custom designed for you, your final design may exhibit some different natural characteristics to the design displayed. The print on the items may vary in colour shade and appearance to what has been displayed digitally. It is natural for the colors to display different on digital screen, paper and plastic and other materials.
Customers will be provided with a quote for their product and delivery during the consultation process. For your convenience, we accept several methods of payment, including cash and direct deposit. Company or personal cheques may also be accepted if arranged prior.
Customers are liable to pay any ancillary fees associated with their chosen form of payment, for example, bank charges or fees.
Once you made the payment, it means you have agreed to the terms & conditions of URCUPS.
You will be given a quote for your items, plus any relevant delivery charges, before confirming your order. Upon placing your order, we require a 50% deposit of the full amount of the quote. You will be notified once the items are ready. The remaining amount must be paid prior to delivery. Once the full amount has been paid, the items will be delivered immediately. Any late payments will incur a 5% surcharge, which will be added to the total balance due upon delivery.
All deliveries within Australian metro regions are free of delivery fee. Any delivery outside the Australian metro regions, will attract a delivery fee. You will be provided with a quote for delivery based on the distance from our warehouse and the size of the order. Delivery fees will be added to your order total.
The time it will take to have your items manufactured and delivered will vary from order to order. A time frame will be discussed at the time of placing your order. We always endeavor to comply with suggested lead times and have your items ready for you on the agreed completion date. We cannot be held responsible for delays that stem directly from circumstances beyond our control.
If, for whatever reason, you are unavailable to accept delivery of your products on the agreed estimated delivery date, we reserve the right to charge a storage fee for the period that we store your items at our warehouse. The amount accrued will be added to your balance and will become due at the time of delivery. The storage fee may be waived for bulk orders, if you have prior arrangement with us.
CANCELLATION, REFUNDS & EXCHANGES
Because a lot of love and work goes into all our items, we are unable to accept cancellations of orders. You will forfeit your deposit paid if you cancel your order at any stage before manufacture has commenced. If you cancel your order after we have commenced manufacturing your items, you may be liable to pay a cancellation fee of anywhere up to the full purchase price. This determination will be made at our discretion, based on the stage of manufacture, and the materials that have been sourced. We are unable to provide refunds for change of mind. Please select your items carefully. The shades of color might be slightly different on the real material than the digital screen. The refund claims for slight difference on the shades of the color will not be accepted.
The exchanges may be accepted only, if there is any obvious manufacturing defect identified or if the items are damaged considerably during shipping process, or if there are any noticeable mistakes on the design or characters printed on the items.
INTELLECTUAL PROPERTY AND DESIGN OWNERSHIP
With respect to our website content, whilst we make it available to everyone, all the designs, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content remain the property of URCUPS. Your use of our website is allowed, under the proviso that we retain always, copyright ownership of any original website content. This content, therefore, may not be reproduced, re-published or in any other way disseminated (in whole or in part) without our authorization and express consent.
The gathering, storing, printing or copying of any of our intellectual property content, may be permitted for personal or individual use. The use, however, of any of the intellectual property made available through our website or designs, in relation to the advancement of any business or commercial venture is strictly forbidden.
With respect to designs, URCUPS retains ownership over any design created for anybody, including retail clients. If, however, in your capacity as a designer, you have provided us with a design, you will retain ownership of this material, and permit us a license to use it for an agreed purpose.
Where you have requested a unique design features in your item, you take responsibility for those features. URCUPS will not be liable for any copyright or other infringement based on these features, and you indemnify URCUPS for any claims arising from alleged infringement.
Persons found to be misusing any of our intellectual property, may face penalties. Furthermore, we reserve the right to prohibit from using our service, anyone whom we deem as having contravened intellectual property guidelines.
LINKS TO THIRD PARTY WEBSITES
URCUPS, may occasionally make third party links available via our website. Following any such link is at the individual’s discretion. We do not govern, nor do we police the activities or policies of any third-party website we may make available.
We will not be held responsible for any loss or damage incurred as a result of the use or misuse of any third-party website. You should always carefully read the policies in place before engaging with third party services.
We love hearing feedback on our service and creations from happy customers. If you chose to provide us with feedback, we may re-produce this, in whole or in part, on our website. Your feedback may be edited for length and clarity. You will not be fully identified. If you do not wish for us to share your feedback with other users, or if you wish to remain completely anonymous, please let us know at the time that you share such feedback with us.
ACCEPTANCE OF TERMS
When placing an order for a customized item, you will be required to read and agree to our Terms and Conditions. Once you agreed to the terms & conditions, you will remain bound by the content within it.
No adjustments or variations may be made to this document, unless expressly agreed upon, ahead of time, by URCUPS and you.
LIABILITY AND INDEMNITY
The maximum extent permitted by law, URCUPS cannot be held liable for any loss or damage that users may suffer as a direct or indirect result of accessing our website. This includes but not limited to: special or consequential loss, loss of data, loss of savings, loss of opportunity or loss of profits.
We provide information through our website for general use and purposes only. In providing this information, URCUPS is in no way guaranteeing its accuracy, completeness or reliability. Should you choose to rely on the information provided throughout this website, you do so at your own risk and are thus responsible for any consequences of doing so.
This document comprises the whole of the Terms and Conditions, which govern the relationship between URCUPS and it’s customers, except for those expressly implied by Australian or State consumer law, or some other applicable piece of legislation.
CHANGES TO TERMS AND CONDITIONS
We reserve the right to make changes to our Terms and Conditions, at any time, without notice or consequence. Any changes will be published here and will take immediate effect from their time of publication. It is the responsibility of the user to make sure they are up to date with our Terms and Conditions. Your continued access and use of our website and service, indicates your acceptance of any changes to our Terms and Conditions.